Refund Policy and Returns

Returns and refund policy

Thank you for shopping at Balfe’s Bikes.

If you are not entirely satisfied with your purchase, we're here to help. You have 30 days to return your item from the point you received it. Please note that we can only accept items if they are returned to us in their original packaging and in a resalable condition.

If there is a fault with the product, we will email you a postage slip to print out and put on the packaging. Then you just need to drop your item off at a post office. Please don’t hesitate to get in touch with us regarding a return or a warranty claim, stating your full name, the item in question and when you bought it. We’ll help every step of the way. The email for all returns is hello@balfesbikes.co.uk.